Prospect Communications Inc. (est. 1999) is an industry-leading full-service provider of strategic communications, issues management and media services for all domains of the professional and amateur sports worlds. Michael Langlois is the founder of Prospect Communications. In the communications field since 1976. Michael has established an outstanding reputation as a top independent issues management and communication skills consultant and provider of high-level strategic counsel in both the sports world and corporate sphere. This blogspace is home to Michael’s ongoing commentary regarding the intricate relationship between communications, issues management, the media, and the world of professional and amateur sports.

Sunday, September 30, 2007

Serena, athletes, and class

Venus and Serena Williams are unquestionably two of the finest tennis players ever. Athletic and strong, when focused and healthy they are almost unbeatable.

By all accounts they can be charismatic and charming. Not that these are essential qualities for what many define as “success” in sports (victories and material wealth) as the sisters are very wealthy, indeed.

But for many of us, we prefer sporting stars who are grounded, perhaps even a bit humble.

This is where one of the talented sisters hit a stumbling block recently. After losing a quarter-final match at the U.S. Open to Justine Henin, Serene was quoted as saying:

"I just think she made a lot of lucky shots and I made a lot of errors. I really don't feel like talking about it. It's like I don't want to get fined. That's the only reason I came. I can't afford to pay the fines because I keep losing."

This was not the usual comment made by players after a loss. Customarily players will at least grudgingly offer congratulations at the media conference, and at least concede that the winner played well.

So stunned was the U.S. media by Serena’s comportment at the press gathering, that many wrote stories which referred to Serena as “classless”.
Here is the rub. One the one hand, the media criticizes athletes who give pat, rehearsed, superficial answers. But at the same time, when a player steps off that line in a manner which does not please reporters, the response is often swift – and negative.

In my work with many athletes over the years it has become clear that there is a real pressure to be interesting when interviewed by the media, not to simply mouth clichés and the standard jock stuff.

Yet they all realize they are one strong opinion from being categorized in some negative manner by the media. And once an athlete has a “reputation” with the media, sometimes based on even one small incident, the issue can take on a life of its own.

One of the follies (though necessary, it seems) of the way we cover sports has always been the need to make athletes answer questions at moments of absolute frustration, immediately after a personal or team defeat. We expect them to say something of interest, but criticize them if they fall short of our imposed ideal.

Was Serena off base? Just being honest? Or both?

Would she have handled the questions a little differently if allowed to conduct the interviews a day later?

We’ll never know.

For now, it’s easy to criticize an athlete’s choice of words when they are tired and downhearted.

That said, graceful acknowledgement—even if somewhat forced and superficial—of the victor costs an athlete nothing, can enhance one’s reputation and can save a fair bit of aggravation.